Feedback & complaints
Do you have any feedback for us? Help us get better by sharing your thoughts and experiences about our platform! You can reach us by contacting our customer service via our chat, phone, or email.
Do you have any feedback for us? Help us get better by sharing your thoughts and experiences about our platform! You can reach us by contacting our customer service via our chat, phone, or email.
If you for some reason feel that our customer service is unable to provide the support you seek, you are welcome to contact our complaints manager directly and we promise to respond as soon as possible.
If we are not able to respond directly, you will be notified regarding when you can expect an answer.
The complaints manager at SaveLend has an obligation to investigate your complaint and analyze what measures can be taken within the company to avoid similar problems in the future. The person responsible for complaints will inform the employees that are affected by the complaint, and inform them about the measures that need to be taken to avoid similar situations.
Contact the complaint manager by mail or email:
info@savelend.se
State "Att: Complaint manager" in the subject line.
SBL Finans AB
Att: Complaint manager
Kammakargatan 7
111 40 Stockholm
As a private individual, you can get guidance and advice by contacting:
The Swedish Consumers' Banking and Finance Bureau, www.konsumenternas.se , Box 24215, 104 51 Stockholm, phone +46 (0) 200-22 58 00
The Swedish Consumer Agency, www.konsumentverket.se, Box 48, 651 02 Karlstad, phone +46 (0) 771-42 33 00
Hallå Konsument, www.hallakonsument.se, Box 48, 651 02 Karlstad, phone +46 (0) 771-525 525
On Hallå Konsument's website you will also find contact details for the consumer guidance in your municipality, where you can turn for advice and help.
If you are not satisfied after we have handled your case, you can have the case heard by ARN. Note that, as a rule, ARN does not try disputes where the report is made later than six months after the complaint officer rejected the complaint. The address of ARN is:
Allmänna Reklamationsnämnden (ARN)
Box 174, 101 23 Stockholm
Phone: +46 (0) 8 508 860 00
www.arn.se
Other instances
There is always the possibility of filing a lawsuit in the general court, you can find more information at www.domstol.se
If you have entered into an agreement with us via the website and a dispute has arisen - which you have not been able to resolve with us - you have the right to use the EU's online platform for dispute resolution.
In the form on the online platform, you must provide us with the following email address: info@savelend.se.
Even if you use the online platform regarding complaints/disputes with us, the matter will be sent to the General Complaints Board for decision. More information about online dispute resolution is available at eccsverige.se.
